Greenwich Man and Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Greenwich Man and Van provides man and van, removal, transport and related services. By making a booking, confirming a quotation, or allowing our staff to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, firm or company requesting the services and responsible for payment.

Company means Greenwich Man and Van, providing man and van, removal, transport and related services.

Services means any transport, removal, delivery, loading, unloading, packing, relocation, or related services supplied by the Company.

Goods means any items, furniture, belongings or materials transported or handled by the Company on behalf of the Client.

Order means a booking, written or verbal agreement, or accepted quotation for the provision of services.

2. Scope of Services

The Company provides man and van and removal services for domestic and commercial customers, including collection, transportation and delivery of Goods, together with any agreed loading, unloading and basic positioning of items at the destination.

The Services are provided within the Company’s normal operating area, which primarily covers Greenwich and surrounding districts, together with journeys to and from other UK locations as agreed at the time of booking.

Any additional services such as packing, furniture dismantling or assembly, storage, or specialist handling must be expressly agreed in advance and may be subject to additional charges and separate terms.

3. Booking Process

3.1 Quotations

Quotations are provided based on the information supplied by the Client, including but not limited to property access, number of floors, distance between locations, volume and nature of Goods, parking arrangements, and any special requirements. Quotations are indicative and may be revised if the information provided is incomplete, inaccurate or changes prior to or on the day of the move.

3.2 Making a Booking

A booking is only confirmed when the Company has accepted the Order and communicated confirmation to the Client. Confirmation may be by verbal agreement or written communication, such as a confirmation message or document. The Company reserves the right to refuse or decline any booking at its discretion.

3.3 Client Responsibilities at Booking

The Client must ensure that all information provided at the time of booking is accurate and complete. This includes full addresses, dates, start times, details of restricted access, parking limitations, staircases, lifts, and any large or unusual items that require special handling.

The Client is responsible for arranging suitable parking or for obtaining any necessary permits for the Company’s vehicles at both collection and delivery addresses. Any costs, fines, penalties or delays arising from inadequate parking arrangements may be charged to the Client.

4. Charges and Payments

4.1 Pricing Structure

The Company may charge on an hourly rate basis, a fixed price, or a combination of both, as specified in the quotation or confirmation. Minimum booking periods, additional labour, fuel surcharges, congestion charges, tolls and waiting times may apply and will be stated or implied in the pricing information provided.

4.2 Payment Terms

Unless agreed otherwise in writing, payment is due in full on or before completion of the Services on the day of the move. The Company may require a deposit to secure a booking. Deposits are generally non-refundable, except where expressly stated in these Terms and Conditions or required by law.

The Company may suspend or refuse to start or continue Services if payment is not made in accordance with the agreed terms. In such circumstances, any losses, delays or additional costs incurred will be the responsibility of the Client.

4.3 Additional Charges

Additional charges may apply where:

The actual work exceeds the quoted scope due to extra items, additional stops, or extended waiting times caused by the Client or third parties acting under the Client’s instruction.

Access is restricted or more difficult than advised, requiring extra time or manpower.

There are delays caused by keys not being available, incomplete packing, or the Client not being ready at the agreed time.

Special handling, lifting or equipment is required which was not specified at the time of booking.

These charges will be calculated according to the Company’s prevailing rates and are payable by the Client.

5. Cancellations and Amendments

5.1 Client Cancellations

The Client may cancel a booking by providing notice to the Company as early as possible. The following cancellation charges may apply unless otherwise agreed in writing:

Cancellation more than 7 days before the agreed service date: any deposit may be retained to cover administrative costs, but no further charge will usually apply.

Cancellation between 7 days and 48 hours before the agreed service date: the Company may retain the deposit and may charge up to 50 percent of the estimated service cost.

Cancellation less than 48 hours before the agreed service date or failure to be present when the team arrives: the Company may charge up to 100 percent of the estimated service cost to cover lost time and resources.

5.2 Amendments by the Client

Any request to change the date, time, addresses, or scope of the Services must be made as early as possible. The Company will attempt to accommodate changes but cannot guarantee availability or the same price. If the amended booking cannot be fulfilled, it may be treated as a cancellation and subject to the above cancellation charges.

5.3 Cancellations by the Company

The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdowns, accidents, illness, or safety concerns. In such cases, the Company will inform the Client as soon as reasonably practicable and will, where possible, offer an alternative date or time. The Company’s liability in such cases will be limited to refunding any deposit or prepayment taken for the affected booking.

6. Client Obligations

The Client is responsible for:

Ensuring all Goods are suitably packed, secured and ready for transport unless packing services have been expressly agreed.

Removing or securing any fixtures, fittings or items attached to the property prior to removal.

Ensuring that any appliances to be moved are disconnected, drained and safe to transport.

Supervising loading and unloading if desired and checking that all intended Goods are loaded, moved and delivered.

Ensuring that fragile or high-value items are clearly identified and, where appropriate, adequately protected or insured.

Any damage arising from the Client’s failure to fulfil these obligations may limit or exclude the Company’s liability.

7. Excluded and Prohibited Items

Unless expressly agreed in writing, the Company will not carry or handle:

Hazardous, dangerous or illegal items including explosives, flammable liquids, gases, chemicals, drugs, weapons, or items prohibited by law.

Perishable goods requiring refrigeration or special storage conditions.

Animals, livestock, or living plants.

Valuables such as cash, jewellery, watches, precious metals, bonds, deeds, artworks of exceptional value, or similar items.

If such items are included without the Company’s knowledge, they are carried entirely at the Client’s risk and may be refused, removed or disposed of in compliance with applicable regulations. The Company accepts no liability for any loss, damage or consequences arising from the carriage of prohibited items.

8. Liability for Loss or Damage

8.1 General Liability

The Company will exercise reasonable care and skill in providing the Services. However, liability for loss of or damage to Goods is subject to the limitations in these Terms and Conditions.

8.2 Packing and Client-Prepared Items

Where the Client has packed or prepared items themselves, the Company is not liable for damage resulting from inadequate or defective packing, cramming, overloading of boxes, or use of unsuitable containers.

8.3 Exclusions of Liability

The Company shall not be liable for loss or damage arising from:

Normal wear and tear, scratching, denting or minor marks consistent with handling and transport.

Inherent defects or weaknesses in furniture or Goods, including assembled flat-pack items not designed to be moved in an assembled state.

Damage to items made of particle board, chipboard or similar delicate materials unless the Company has packed and handled them using appropriate methods.

Damage or loss caused by atmospheric or environmental conditions such as damp, mould, rust, or changes in temperature.

Loss of data or software from computers or electronic devices.

Items not removed by mistake where the Client has not checked the property before departure.

8.4 Property Damage

The Company will take reasonable care to avoid damage to property during the course of the Services. However, the Client is responsible for protecting floors, walls, staircases and doorways where necessary. The Company is not liable for damage to property where access is particularly tight or where the Client insists on moving items that are clearly too large for the available space.

8.5 Limitation of Liability

To the fullest extent permitted by law, the Company’s total liability for loss or damage arising from any single event or series of connected events shall not exceed the value of the affected Goods or the total price paid for the Services under the relevant Order, whichever is lower, unless otherwise agreed in writing or required by statute.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by the Company’s negligence, fraud, or any other liability that cannot lawfully be excluded.

9. Claims and Complaints

The Client must inspect Goods and property as soon as reasonably practical after completion of the Services. Any visible loss or damage should be reported to the Company on the day of the move or within a reasonable period thereafter.

All complaints or claims should be submitted in writing, providing clear details of the issue, supporting evidence such as photographs, and proof of value where applicable. The Company will investigate and respond within a reasonable timeframe. Failure to notify the Company promptly may affect the ability to investigate and may reduce or invalidate any potential claim.

10. Waste and Environmental Regulations

The Company is not a licensed waste carrier unless expressly stated and therefore does not ordinarily remove or dispose of household or commercial waste. The Services relate primarily to the transport of Goods as part of a removal or relocation.

Where the Company agrees to remove unwanted items, this will be on the understanding that such items are non-hazardous and can be lawfully transported and disposed of. Additional charges will apply, and items will be taken only to appropriate facilities or recycling centres in accordance with applicable regulations.

The Client must not request the Company to dispose of controlled, hazardous or illegal waste. The Client is responsible for any penalties, costs or legal consequences arising from the improper presentation of waste or from misrepresenting the nature of items for disposal.

11. Delays and Events Beyond Our Control

The Company will use reasonable efforts to adhere to agreed dates and times but cannot guarantee exact arrival or completion times. Delays may be caused by traffic, accidents, road closures, weather conditions, or other events beyond the Company’s control.

The Company is not liable for indirect or consequential losses arising from delays, such as lost earnings, hotel costs, or penalties imposed by third parties. Where possible, the Company will keep the Client informed of any significant delay and take reasonable steps to minimise disruption.

12. Insurance

The Company maintains appropriate insurance for its vehicles and business activities as required by law. The Company’s charges do not include full-value insurance cover for the Client’s Goods unless expressly stated. The Client is strongly advised to arrange suitable insurance cover for their Goods during transit and handling, particularly for high-value or fragile items.

13. Data Protection and Privacy

The Company collects and processes personal data relating to Clients for the purposes of managing bookings, delivering Services, processing payments, and handling queries or complaints. Personal data will be handled in accordance with applicable data protection legislation and will not be sold or shared with third parties except where required for the performance of the Services, compliance with legal obligations, or with the Client’s consent.

14. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

15. General Provisions

15.1 Variation

No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company. Any special terms agreed with the Client will apply only to the specific Order to which they relate.

15.2 Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed removed to the minimum extent necessary and the remaining provisions shall continue in full force and effect.

15.3 No Waiver

Failure or delay by the Company in enforcing any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy and shall not prevent or restrict the further exercise of that or any other right or remedy.

15.4 Entire Agreement

These Terms and Conditions, together with any written quotation, confirmation, or agreed variations, constitute the entire agreement between the Company and the Client in relation to the Services and supersede any prior understandings or representations, whether oral or written.

By placing an Order or using the Services of Greenwich Man and Van, the Client confirms that they have read, understood and agreed to these Terms and Conditions.