Greenwich Man And Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Greenwich Man And Van provides removals, transport, delivery, and associated moving services within the UK. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. They are intended to create clarity around the service, the booking process, payment requirements, cancellations, liability, waste handling, and the legal framework that applies to all work carried out by our man and van service.

In these Terms, “we”, “us”, and “our” refer to Greenwich Man And Van, and “you” or “the customer” refers to the person, business, or organisation booking the service. The words “move”, “job”, “service”, and “transport” may be used interchangeably to describe the removal or delivery work requested. These terms apply whether the booking is made for a home move, office move, single-item transport, furniture collection, or other similar transport arrangement.

Any quotation issued by us is based on the information provided at the time of enquiry. If the details supplied are incomplete or inaccurate, the price, timing, vehicle size, manpower, or method of service may need to change. We reserve the right to adjust our quotation if the scope of the job differs from the original description. A booking is only confirmed once we accept the request and the relevant details have been agreed with the customer.

1. Booking Process

To arrange a booking with Greenwich Man And Van, the customer must provide accurate information about the collection and delivery addresses, access conditions, dates and times, estimated volume, item types, and any special handling requirements. This information enables us to assess the work and provide a suitable vehicle and crew. If the customer needs a same-day or short-notice man and van service, we will make reasonable efforts to accommodate the request, but availability cannot be guaranteed.

Bookings may be accepted provisionally until all required details are confirmed. We may ask for photographs, item lists, parking information, stair access details, lift availability, and any restrictions that may affect loading or unloading. The customer must ensure that access routes are safe, clear, and suitable for the work to be carried out. Any delay caused by blocked access, missing information, or incorrect booking details may be charged as waiting time or result in a revised price.

When a booking is confirmed, it becomes the customer’s responsibility to ensure that someone authorised is present at the collection and/or delivery point, unless we have agreed otherwise in writing. Our team will act on the instructions given by the customer or by an appointed representative. If the customer requests changes after confirmation, we will try to accommodate them, but additional charges may apply depending on vehicle use, labour time, and schedule impact.

If the customer asks us to move items that are unusually heavy, fragile, valuable, or difficult to access, this must be disclosed before the job starts. We may refuse to transport an item if it presents an unacceptable safety risk, if it is prohibited, or if the customer has not provided sufficient details to allow safe handling. Our Greenwich man and van team may also decline to move items that could damage other goods, the vehicle, or property if proper precautions are not possible.

2. Payments and Charges

All prices are quoted in pounds sterling unless stated otherwise. The final amount payable may depend on the duration of the job, the number of workers required, the vehicle used, mileage, congestion or parking costs where applicable, waiting time, and any additional work that was not included in the original quotation. Where we provide a fixed quote, that quote remains valid only for the agreed scope of work and the agreed date or time window.

Payment terms will be confirmed at the time of booking. In many cases, payment is required upon completion of the service, although deposits or advance payments may be requested for certain bookings, especially for larger moves, busy periods, or jobs requiring reserved resources. We may refuse to begin or continue a service if payment arrangements have not been agreed. If a deposit is taken, it may be non-refundable in the circumstances set out in these Terms.

Any additional charges arising from changes requested by the customer, incorrect information, failed access, excessive waiting, or extra labour beyond the original booking will be payable by the customer. If payment is made by bank transfer, card, or other approved method, the customer must ensure that cleared funds are available in time. Late payments may result in recovery action, interest, or reasonable administrative costs where permitted by law.

3. Cancellations, Delays, and Rescheduling

We understand that plans can change, and we aim to be flexible where possible. If the customer wishes to cancel or reschedule a booking, they should notify us as early as possible. The amount refunded, if any, will depend on the timing of the cancellation, the resources already committed, and whether specialist arrangements have been made. Bookings cancelled at short notice may be subject to a cancellation fee.

Where a deposit has been paid, we may retain all or part of it to cover administrative time, reserved vehicle use, lost opportunity, or other reasonable costs incurred in preparation for the job. If we arrive at the agreed location and the customer is unavailable, refuses access, or is otherwise unable to proceed, this may be treated as a late cancellation or failed booking, and the full or partial service charge may still be due.

We will endeavour to attend on time, but arrival times are estimates and may be affected by traffic, weather, road closures, mechanical issues, or earlier jobs running over. We are not responsible for indirect losses caused by reasonable delays outside our control. If we need to reschedule due to circumstances affecting our operations, we will contact the customer as soon as reasonably practicable and arrange an alternative time where possible.

4. Liability and Customer Responsibilities

The customer is responsible for ensuring that items are properly packed, labelled, and ready for transport unless we have expressly agreed to pack or dismantle them as part of the service. Fragile goods, loose components, and items with hidden defects should be disclosed in advance. We may refuse to handle inadequately packed goods or may transport them only at the customer’s risk where this is reasonable and lawful.

Our liability is limited to direct loss or damage caused by our negligence or breach of contract, subject to the exclusions and limitations in these Terms and any rights the customer may have under law. We do not accept responsibility for pre-existing damage, wear and tear, poor packaging, items that are inherently fragile, or damage caused by the customer’s instructions. We are also not liable for delays or losses caused by events beyond our reasonable control.

Unless otherwise agreed in writing, we do not provide insurance for items of exceptional value, cash, jewellery, artworks, antiques, or irreplaceable goods. It is the customer’s responsibility to tell us in advance if any item requires special cover, handling, or documentation. If the customer chooses not to disclose the true nature or value of a consignment, any related claim may be reduced or rejected to the extent permitted by law.

If we are asked to dismantle, reassemble, disconnect, reconnect, or install items, we will take reasonable care, but we are not responsible for faults arising from manufacturer defects, unsuitable fittings, hidden damage, or incorrect assembly instructions supplied by the customer. The customer must ensure that any item requiring specialist installation is handled by a qualified professional where appropriate. We may refuse tasks that fall outside the normal scope of a Greenwich Man And Van transport service.

5. Waste Regulations and Prohibited Items

Our service is a transport and removals service, not a general waste disposal authority. If the customer asks us to remove waste, they must ensure that the waste is lawfully classified, packaged, and presented in a manner that complies with current UK waste regulations. We may transport waste only where it is legal to do so and where the required documentation, transfer details, or duty-of-care information is available.

The customer must not use our man and van service to dispose of hazardous, toxic, explosive, flammable, corrosive, radioactive, or illegal materials. This includes, without limitation, chemicals, asbestos, medical waste, gas bottles, pressurised containers, certain batteries, fuel, paint in unsafe quantities, and any item prohibited by law. We reserve the right to inspect items and refuse any load that appears unsafe, unlawful, or unsuitable for transport.

Where waste is accepted, the customer is responsible for ensuring that all necessary information is accurate and complete. If a load is later found to contain prohibited or misdescribed waste, the customer will be liable for any fines, penalties, clean-up costs, disposal charges, or losses incurred by us. The customer also agrees to indemnify us against claims arising from inaccurate declarations, unlawful disposal requests, or hidden hazardous contents.

Items left with us for disposal must be clearly identified. If we agree to remove mixed items, recyclable materials, or bulky waste, we may separate, load, and transfer them in the manner we consider appropriate and lawful. We are not responsible for the final recycling or disposal decisions made by licensed waste operators, provided we have used reasonable care in selecting lawful disposal channels. Waste disposal may involve additional charges depending on volume, weight, access, and permitted disposal facility fees.

6. Claims, Damage, and Complaints

If the customer believes that damage or loss has occurred during the service, they must notify us as soon as reasonably possible and, where practicable, before the vehicle leaves the delivery location. Claims should include clear details of the item concerned, the nature of the alleged damage, and supporting photographs or other evidence. Failure to report an issue promptly may make investigation more difficult and may limit our ability to assess the claim fairly.

Any claim will be considered in light of the condition of the item before the move, the packing used, the instructions given, access constraints, and whether the damage was reasonably avoidable. We may request inspection of the item, proof of value, repair estimates, or other evidence before deciding whether a payment is due. Our decision will not affect any statutory rights that cannot be excluded by contract.

If there is a complaint about the conduct of our team, the timetable, or the quality of the service, the customer should raise it with us promptly so we can investigate. We aim to act reasonably and in good faith. Any compensation, if payable, will be limited to the direct loss proved and to the extent permitted by law. We do not accept liability for speculative, indirect, or consequential losses.

7. Governing Law and General Provisions

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or relating to a booking with Greenwich Man And Van shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply in full force.

No variation of these Terms will be valid unless confirmed by us in writing. A failure by us to enforce any right or provision shall not be treated as a waiver of that right or provision. The customer may not assign or transfer their rights or obligations under these Terms without our prior written consent. These Terms form the entire agreement between the parties in relation to the service, unless expressly varied in writing.

By booking and using our man and van services, the customer confirms that they have read, understood, and agreed to these Terms and Conditions. We may update these Terms from time to time to reflect operational changes, legal requirements, or business practice improvements. The version in force at the time of booking will apply to that specific service unless a later written agreement states otherwise.